facial988 Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail how facial988 collects, uses, and keeps your information secure.
Introduction and Purpose
facial988 (referred to as "we", "our", or "the platform") is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which we use it, who we share it with, and how we keep it secure.
By using the facial988.cam website or registering an account, you are agreeing to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our platform.
| Topic | Summary |
|---|---|
| Data Collection | Information is collected during registration, identity verification, transactions, and platform use |
| Data Use | Used for account management, security assurance, and service improvement |
| Data Protection | SSL encryption and strict access controls are applied |
| Third-Party Sharing | Your information is not sold or shared with any third party except where required by law |
| User Rights | You can request access to, correction of, and deletion of your information |
1. Information We Collect
facial988 may collect your information through various methods. The types of information we collect are detailed below.
1.1 Personally Identifiable Information
During account registration and identity verification, we collect the following information:
- Full name (as per national identity card)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National identity card or passport details (for KYC verification)
- Current address
1.2 Financial Transaction Information
We collect the following information for secure payment processing:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting and gaming transaction records
We never store full card numbers or PINs.
1.3 Technical Information
When you visit our website, some information is collected automatically:
- IP address
- Browser type and version
- Device information (mobile/desktop, operating system)
- Cookie and session data
- Page views and click data (analytics)
- Login times and usage patterns
1.4 Communication Information
When you contact us, we collect:
- Live chat conversation records
- Messages and requests sent via email
- Complaint and issue descriptions
- Feedback and reviews
This information is used to improve support quality and resolve disputes.
2. Purpose of Data Use
facial988 uses your information only for specific and lawful purposes. We never use your information for unnecessary or unauthorized activities.
Account Management
Your information is used to create, manage, and keep your account active, as well as for password recovery and login verification.
Identity Verification (KYC)
The KYC process is completed to prevent fraud and ensure age verification. This is an essential part of responsible gaming.
Transaction Processing
Financial information is processed for deposits, withdrawals, and bonus payments. All transactions are handled in a secure and verifiable manner.
Customer Support
Your contact information is used to provide quick and effective resolution of your questions, complaints, and issues.
Service Improvement
User behavior is analyzed to make our platform more user-friendly and reliable.
Fraud Prevention
Information is monitored to detect unusual transactions, prevent money laundering, and ensure responsible gaming.
3. Cookie Policy
The facial988 website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.
Essential Cookies
These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, verify security tokens, and save your preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies help us understand how users are using our platform. Which pages are visited most often, which features are most popular — this information helps improve the service. You can disable these cookies in your browser settings.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalized configurations. They make your next visit more convenient.
4. Data Sharing and Disclosure
facial988 does not sell your personal information to third parties. However, limited information may be shared in certain circumstances.
Service Provider Partners
The minimum necessary information is shared with payment processors (bKash, Nagad, Rocket, banks), identity verification providers, and technology infrastructure service providers. These partners are also bound by strict confidentiality agreements.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government or regulatory authorities, or anti-money laundering laws. In such cases, we make every effort to notify the user as early as possible.
Fraud Prevention
In cases of serious fraud, account hacking, or similar criminal activity, information may be shared with the relevant authorities. This is done in the interest of all users' security.
What We Do Not Do
We never sell your information to advertising companies, share it with unrelated third parties, or use it for marketing purposes without your consent.
5. Data Protection Measures
facial988 uses industry-standard technologies and practices to protect your information. Our security framework is continuously monitored and updated.
SSL/TLS Encryption
All data transmissions are protected by 256-bit SSL encryption, ensuring banking-grade security.
Firewall Protection
Advanced firewall and DDoS protection systems defend the platform against cyberattacks.
Access Controls
Only authorized personnel have access to specific data. All access is logged and audited.
Secure Backups
Data is regularly stored in encrypted backups, which can be recovered in the event of any technical issue.
Steps Taken in Case of a Data Breach
If a data breach occurs for any reason and your information may have been affected, we will notify you promptly and take the necessary steps to minimize harm. You will be asked to change your password and secure your account. Our security team monitors the situation 24/7.
6. Data Retention Period
facial988 retains your information only for as long as necessary or legally required. Information that is no longer needed is securely deleted.
Active Accounts
All information is retained for as long as your account is active. This helps us provide you with uninterrupted service and access to your transaction history.
Closed Accounts
Even after an account is closed, financial transaction and KYC information is retained for a specified period, as required by financial regulations and anti-money laundering laws.
Support Communications
Customer support communication records are retained for a defined period for quality control and dispute resolution purposes.
Data Deletion
Once the retention period has ended, information is securely deleted. You may request the deletion of specific information, though it may not be possible to delete data subject to legal obligations.
7. Your Rights and Controls
facial988 believes you should have full control over your own information. Your rights are detailed below.
Right to Access Information
You may request at any time what information facial988 holds about you. We will provide you with a complete summary within 30 business days.
Right to Correct Information
If there are any errors or inaccuracies in your information, you may request a correction. Contact our support team to update your name, address, or other personal details.
Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, this may not apply in full where there are legal obligations, ongoing disputes, or financial transaction records.
Opting Out of Marketing Communications
You may stop receiving bonus offers and promotional messages. If you request this via live chat or email, we will remove you from the marketing list.
Data Portability
You may request a copy of your information in a commonly used format. We will fulfill this request within a reasonable time and ensure the security of the data.
8. Protection of Minors
facial988 provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.
Date of birth is verified during registration and age documents are checked during the KYC process. If we find that a minor is using our platform, that account will be immediately closed and the collected information will be deleted. If parents believe their child has used this platform, please contact us immediately.
Age verification is mandatory
9. Policy Changes & Updates
Notice of Changes
facial988 may update this privacy policy from time to time. Changes may be required due to expansion of services, legal changes, or security improvements.
For significant changes, we will notify you by email and through a notification on the platform. The "Last Updated" date at the top of the policy will always show the date of the current version. Continued use of the platform after changes will be considered as acceptance of the new policy.
10. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact facial988. We will review your matter promptly.
Support Channels
24/7 Live Chat Speak with us directly on our Bengali live chat at any time. Get quick answers to any privacy-related questions.
Email Support [email protected] — Send formal privacy-related requests by email.
Complaints Process
Follow the steps below to submit a privacy-related complaint:
- Submit your complaint with full details via live chat or email
- We will provide an initial response within 3 business days
- Complex matters will be resolved within 30 business days
- If you are not satisfied with the resolution, there is an option to file a formal appeal