Frequently Asked Questions
facial988 FAQ — Answers to All Your Questions Here
From opening an account and depositing with bKash, to cricket betting and claiming bonuses — you will find clear answers to everything on this page.
You may have many questions while using facial988 — how to open a new account, how to deposit with bKash or Nagad, how to get the welcome bonus, or what the rules are for betting on BPL matches. In the sections below we have gathered the most common questions from players in Bangladesh and provided detailed answers. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always by your side.
Account and Registration
Registration at facial988 is simple and fast. Go to the facial988 Login page and fill in the registration form — you can create an account with your name, mobile number, email and password. Once everything is in order, your account will be activated and you will immediately receive your first deposit bonus.
facial988 is only for individuals aged 21 or older. You will need to confirm your age when opening an account. Minors are not permitted to create accounts, and this is an important part of our responsible gaming policy.
Click the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If the problem persists, contact us via 24/7 live chat.
No, each person may open only one account. Attempting to open multiple accounts may result in all accounts being suspended and bonuses being cancelled. Open one account with accurate information and enjoy safely.
Yes, identity verification may be required before withdrawals. This process may involve submitting a copy of your national ID card or passport. It helps keep your account secure and prevents unauthorised transactions. facial988 stores all information in encrypted form.
Deposits and Withdrawals
Deposits via bKash are nearly instant — your facial988 account balance is typically updated within a few minutes. You will enjoy the same convenience with Nagad and Rocket. Bank transfers may take a little longer. If you have any issues, let us know via live chat.
The minimum deposit at facial988 is ৳500 — this applies to all methods including bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawal requests below this amount are not processed.
facial988 generally completes withdrawals within 1 hour. For bKash, Nagad and Rocket this may be even faster. Having your account verification completed and providing accurate details makes the process smoother.
facial988 does not charge any transaction fees itself. However, bKash, Nagad or Rocket may apply a small charge according to their own policies. For bank transfers, your bank's own charges may apply. Contact live chat for details.
Yes, Nagad is fully supported. Log in, go to the "Deposit" option and select Nagad. Make the Nagad payment to the designated number and submit the transaction ID. The minimum deposit is ৳500. Once the process is complete, the balance will be added to your account instantly.
First, wait a few minutes. If it still has not appeared, contact 24/7 live chat with a screenshot of the transaction or the transaction ID. Our support team will resolve the issue promptly. Never make a direct payment unless the official facial988 account number has been confirmed.
Games and How to Play
Go to the cricket betting section at facial988 and find the BPL match. You can place bets before the match starts or during live play. Select your preferred outcome, enter the amount you wish to wager and confirm. Winnings are added to your account immediately.
Yes, the facial988 website is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. Cricket betting, slots and live casino all work great on mobile.
RTP (Return to Player) is the average payout rate of a game — a theoretical figure showing how much money may be returned on average per ৳100 wagered over the long term. A higher RTP means more returned on average. However, each spin is completely random, so RTP does not guarantee a win in the short term.
facial988 Casino features live dealer games from Evolution Gaming and Ezugi — including live roulette, live blackjack, live baccarat and live Sic Bo. You get the experience of playing in real time with a real dealer, from home.
Yes, facial988 uses games only from trusted providers such as Pragmatic Play, PG Soft, JILI and Spribe. These games comply with international fair play standards. Random Number Generator (RNG) technology ensures every outcome is completely unbiased.
Aviator is a popular crash game by Spribe. A plane takes off and a multiplier keeps increasing — you need to cash out before the plane crashes. The longer you wait to cash out, the bigger the reward — but if it crashes, you lose everything. This quick-decision game is very popular in Bangladesh.
Bonuses and Promotions
New members at facial988 receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives you a bonus of ৳2,000 — making your total balance ৳3,000. This bonus is added automatically on your first deposit after opening an account.
A wagering requirement is the condition of placing a specified amount in bets before bonus funds can be withdrawn. The wagering requirement for the facial988 welcome bonus is 15 times. This means that if you receive a ৳2,000 bonus, you need to place a total of ৳30,000 in bets before withdrawing.
facial988 has four VIP levels — Bronze, Silver, Gold and Platinum. The more you play and stay active, the higher the level you reach. Each level comes with weekly cashback: up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold and up to 1.5% at Platinum.
Yes, no separate code is needed for the welcome bonus — just create an account and make your first deposit and the bonus will be added automatically. A code may be required for special promotional offers — these are announced on our promotions page.
VIP members receive cashback every week according to their level. Cashback is added directly to your account. Contact live chat or visit our terms and conditions page for full details on cashback timing and conditions.
Safety and Responsible Gaming
Yes, facial988 uses industry-standard SSL encryption to keep all transactions and personal information secure. Your data is never sold to third parties. Read our privacy policy page for more details.
facial988 believes in responsible gaming. If you feel you need to take a break, let our support team know — they will help set a temporary pause (self-exclusion) on your account. This feature is part of our responsible gaming policy.
If you or someone you know has a gambling problem, speak with facial988's live chat support. We can connect you with responsible gaming organisations. Remember, gambling is for entertainment — never bet more than you can afford.
Yes, facial988 offers the ability to set deposit limits as part of responsible gaming. You can set daily, weekly or monthly deposit limits. Contact our 24/7 live chat for this and the support team will assist you.
If you suspect any unusual activity or unauthorized access to your account, contact us immediately via live chat or email us at [email protected]. We will act quickly to secure your account. Please change your password and enable two-step verification.
Still have questions?
Our Bengali-language support team is available 24 hours a day, 7 days a week to assist you. For any questions, reach us on live chat.
Contact us on live chat